Refund & Returns Policy
Last Updated: August 10, 2026
At Palace Hive, customer satisfaction is our priority. We want you to shop with confidence and receive products that meet your expectations. If you are not completely satisfied with your purchase, we are here to help.
Please read our Refund & Returns Policy carefully before requesting a return or refund.
Return Eligibility
Our return policy lasts 30 days from the date your order is delivered. Unfortunately, if more than 30 days have passed since delivery, we cannot offer a refund or exchange.
To qualify for a return:
The item must be unused, unwashed, and in the same condition in which you received it.
The item must be returned in its original packaging with all accessories, manuals, tags, and labels included.
You must provide your order confirmation or proof of purchase.
The product must not have been damaged due to misuse, improper handling, or normal wear and tear.
Please do not return your purchase directly to the manufacturer.
Non-Returnable Items
For hygiene, safety, and quality reasons, certain products cannot be returned, including:
Personal care and beauty products that have been opened or used.
Baby and kids’ care products that have been opened or used after delivery.
Consumable or perishable products.
Gift cards.
Digital or downloadable products.
Clearance, final-sale, or promotional products, unless they arrive damaged or defective.
Damaged, Defective, or Incorrect Items
If you receive a product that is:
Damaged during shipping
Defective or not functioning properly
Missing parts or accessories
Different from the product you ordered
please contact Palace Hive within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
Your order number
Clear photos of the product
Clear photos of the packaging, if applicable
A brief description of the issue
After reviewing your request, we may arrange a replacement, exchange, or refund, depending on the situation and product availability.
Refund Process
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If your return is approved:
Your refund will be issued to your original payment method, where applicable.
Refund processing times may vary depending on your bank or payment provider.
Approved refunds are generally processed within 5–10 business days.
For Cash on Delivery orders, refund arrangements may require additional information from the customer to process the refund.
Late or Missing Refunds
If you have been approved for a refund but have not received it:
Check your bank account again.
Contact your bank or payment provider.
Check with your card provider, if applicable.
Allow additional processing time, as banks and payment providers may take several business days to complete a refund.
If you have completed these steps and still have not received your refund, please contact us at:
Email: palacehiveofficial@gmail.com
Exchanges
We replace products only when they are:
Defective
Damaged during delivery
Incorrectly supplied
To request an exchange, contact Palace Hive with your order number, product details, and clear photos showing the issue.
All exchanges are subject to product availability.
Sale & Promotional Items
Products purchased during sales, clearance events, promotional campaigns, or with special discounts may not be eligible for return or refund unless the product arrives damaged, defective, or incorrect.
Gifts
If an item was purchased as a gift and shipped directly to you, you may be eligible for store credit once the returned product has been received and approved.
If the gift was shipped to the purchaser before being given to you, any approved refund will generally be issued to the original purchaser.
Return Shipping
Please contact our support team before sending any product back.
Returns sent without prior approval may not be accepted.
Return Address
Palace Hive
Pakistan
Please contact our customer support team for the applicable return address and instructions before shipping your product.
Please note:
Customers are responsible for return shipping costs unless the product was defective, damaged, or incorrectly sent.
Original shipping charges are generally non-refundable.
We recommend using a trackable shipping service when returning an item.
Palace Hive is not responsible for returned packages that are lost or damaged during return transit when the customer is responsible for shipping.
Order Cancellation
Orders may be cancelled before they are processed or dispatched.
Once an order has been dispatched, it cannot be cancelled and must follow our standard return procedure after delivery.
To request a cancellation, contact us as soon as possible with your order number.
Important Note About Product Images
We make every effort to display accurate product images and descriptions on our website. However, slight differences in color, packaging, size, or appearance may occur due to lighting, photography, screen settings, or manufacturer packaging changes.
Such minor variations may not qualify for a return or refund.
Contact Us
If you have any questions regarding this Refund & Returns Policy or need assistance with your order, please contact Palace Hive:
Email: palacehiveofficial@gmail.com
WhatsApp: +92 311 1727867
Business: Palace Hive
We aim to respond to customer inquiries within 24–48 business hours.
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